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About Us

Watersedge is a full-service, family-owned and operated dental laboratory located in Ottawa, Canada. We opened our doors in 2013 with just 14 employees and have quickly grown to over 40 employees. We serve hundreds of dentists in Ottawa and the surrounding area, and our rapid growth has been primarily due to word-of-mouth referrals. We believe our goal of delivering a wonderful experience to the patient, office staff and community as a whole, sets us apart.

Our Vision

When we discussed the type of dental laboratory that we wanted to build, three things came to mind: excellent and consistent clinical work, outstanding operational support, and impeccable service. It seemed natural that each cornerstone would have their rightful place in the laboratory that we envisioned.

Delivering on all three elements would inevitably allow the dentists and their teams to approach their cases with even more ease and confidence.

Calm comes with ease, confidence and comfort  – we realized that CALM was our vision. We wanted to allow our dentists and their teams to Experience The Calm so that they could focus on what they do best – taking excellent care of their patients.

Our Core Values

Integrity

Integrity means being ethical and having strong moral principles. We believe that if we consistently do the right thing, good things will happen.

Personal and professional growth

Our Lab is only as good as its people. With continuous growth and development, we can be the best version of ourselves.

Respect

We treat all people with respect. We listen, encourage, and help those around us.

Responsible

We are accountable. It is our duty to deliver a high standard of products and services.

Professionalism

Being professional means being competent, honest, respectful of confidentiality, honourable, ethical, sincere, and setting a good example.

Problem solvers

We listen, brainstorm, and remain objective. We collaborate and use our combined experience to find answers.

Deliver a great experience

We’d like to make your day as pleasant and predictable as possible. Through customer service, we’d like to give you a fantastic experience at every opportunity.

Ownership

We take responsibility for the products we produce and treat them as if they were our own.

Communication

“The single biggest problem in communication is the illusion that it has taken place.” -George Bernard Shaw. We enhance predictability in all we do by using thorough communication.

"The single biggest problem in communication is the illusion that it has taken place".

George Bernard Shaw